Our Return Policy | River Organics

Thank you for visiting River Organics! We want you to be completely satisfied with any purchase you make from us. We are proud of the quality of our products, and we stand behind them. If you are not completely satisfied at any time up to 30 days after your purchase, we will issue a refund when you return the product to us. Here is what to do if you want a refund:

OPTIONAL – Let us know about the problem with your order by sending an email to customerservice@riverorganics.com (please include your order number if you know it). We want to continually improve our products and services, so we would be grateful for any explanation you give us for the reason you are not satisfied.

REQUIRED FOR REFUND – Please return the product, including any unused portion of it, in its original container to us. You can use the original packaging or any secure alternative for the return. Please include your name and email address so we can process your refund. Please send via USPS (United States Postal Service) to the following address:

River Organics, LLC
Attn: Returns
P.O. BOX 662
Gloucester, VA 23061- 0662

Note: If you are concerned about tracking your return, you can send it using USPS Priority Mail or USPS First Class Package Service.

Upon receipt of your returned product we will find your account in our customer database, and we will send you an email acknowledging receipt of the returned product.

We will process a refund to the original debit or credit card account you used to purchase the product. If the reason for your return is an incorrect or defective product, the amount of the refund will be the price of the product plus sales tax, if any, and will include shipping costs (full refund). If the reason for your return is not due to an error or defect, we will reduce the refund by the amount of the shipping cost of the original order. In either case, the refund may take up to 20 business days to appear on your account after we have received your returned product. If at any time you have questions or concerns, please email us at customerservice@riverorganics.com.